boskode Account & Payment FAQ

Users accessing boskode ask questions across several core areas: how to open and secure an account, which payment methods work best, how deposits and withdrawals flow, what game categories are available, and what rules apply to their region. This page answers the most common questions our support team receives.

We have structured this FAQ to help you navigate account setup, payment options, and transaction processes without needing to contact support. Each answer covers the practical steps and timelines you need to know. If your question falls outside these topics, our support team is available to help clarify.

For detailed legal information about your access rights, account eligibility, and the responsibilities you bear when using boskode, please read our Legal NoticeFor account terms, data handling, and dispute resolution, see our Terms and Conditions and Privacy PolicyOur services are available only where applicable law permits; you are responsible for verifying that access and use comply with your jurisdiction's law.

Account and registration

No. Each person may hold only one active account on boskode. If you attempt to open a second account using the same email, phone number, or identity documents, our verification system will flag the duplicate and prevent activation. If you have forgotten your login details or suspect your account has been compromised, contact our support team to recover or secure your existing account. Multiple accounts violate our terms and may result in account suspension.

We require two documents to verify your identity: a government-issued ID (such as a national ID card or passport) and proof of address (a utility bill, bank statement, or rental agreement dated within the last three months). Upload clear, legible photos of both documents through your account settings. Our verification team reviews submissions within one business day. If your documents are unclear or incomplete, we will request resubmission. Once verified, you unlock full access to deposits, withdrawals, and all game categories on boskode.

Before you begin, read our Terms and Conditionswhich cover account eligibility, deposit and withdrawal rules, and dispute resolution. Our Legal Notice explains that our services are available only where applicable law permits and that you are responsible for verifying compliance with your jurisdiction's law. Each game category (football betting, live-dealer tables, slots, esports) has its own rules — these are displayed in-game. If you are new to online gaming, our support team can walk you through the basics.

Payments and transactions

Withdrawal requests are reviewed within one business day. Once approved, funds are sent to your original deposit method — whether that is DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank account (mobile banking, local payment, online payment, e-wallet). The time for funds to arrive depends on your payment provider; e-wallet transfers often complete within hours, while bank transfers may take one to two business days. If your withdrawal has not arrived after the expected window, contact our support team with your transaction ID — they can investigate delays and confirm the status with your bank or e-wallet provider.

If a deposit fails, your funds are returned to your payment method within one to two business days — no action is needed. If a withdrawal is declined, we will notify you of the reason (for example, a mismatch between your account name and your bank account name, or a temporary issue with your e-wallet provider). You can then resubmit the withdrawal with corrected details or choose a different payment method. If you are unsure why a transaction failed, our support team can review the error code and guide you through resubmission or troubleshooting steps.

Game rules and offers

We offer a new-customer welcome offer to eligible accounts. The offer terms, including any conditions or playthrough requirements, are displayed during account creation and in your account settings. Offers may vary by region and payment method. Some offers apply to your first deposit, others to specific game categories such as live-dealer tables or slots. Read the terms carefully before claiming; if you have questions about eligibility or how to apply an offer, our support team can clarify the details for your account.

Security and data care

We collect and store your personal information — name, email, phone number, identity documents, and payment details — to verify your account, process deposits and withdrawals, and comply with legal obligations. Our Privacy Policy explains how we protect your data, who may access it, and your rights regarding your information. We use industry-standard encryption and security practices. Your data is never sold to third parties. If you have concerns about how your data is handled or wish to request access to your information, contact our support team.

Our support team aims to respond to account-related queries within one business day. For urgent issues — such as a suspected account compromise or a blocked withdrawal — contact us immediately and flag your message as urgent. Response times may be longer during peak periods or public holidays such as Idul Fitri or Nyepi. You can reach our team through the support portal in your account, by email, or through our contact page. We are committed to resolving issues fairly and promptly.
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